Fintech · AI Product Design
Exchange.AI
Optimizing the intersection of artificial intelligence and professional networking to streamline global fintech recruitment.
Role
Lead Product Designer
Type
Case Study / Fintech
Deliverables
App & Web Platform
Focus
AI Matching Logic
A design for a fintech company, reimagined as an AI agent rather than another rate-comparison app
Overview
The brief asked for one AI-powered finance experience, designed deeply rather than broadly. I chose currency exchange — a decision millions of people make with no real help deciding when to act, only what the rate happens to be right now.
Everyone moving money across currencies faces the same quiet question
The Problem
Navigating the complexity of global finance shouldn't feel like a gamble. Between high fees, opaque exchange rates, and the constant stress of market timing, users are forced to make critical financial decisions with insufficient data and a lack of expert guidance.
🎓
Managing tuition and living costs abroad while watching savings erode through hidden fees.
The Student
💼
Losing hard-earned project income to high spread rates when converting client payments.
The Freelancer
📈
Missing the peak exchange window for large transfers due to a lack of predictive market insights.
The Opportunist
Research
Grounding the concept before touching a single screen
Our research focused on the psychological gap between data visualization and decision-making confidence. We analyzed how institutional traders and individual investors interact with automated signals versus manual analysis to find the 'trust' sweet spot.
$828B
Daily Currency Flow
62% / 12%
Trust Gap Ratio
$53B
Untapped AI Efficiency
Existing tools show people numbers. What they actually need is a judgment — and the confidence to trust it.
The clearest signal: 38% of people explicitly prefer a hybrid model — AI plus a human or self-check — over either pure automation or pure manual research. That single finding shaped the entire interaction model below.
The Solution
Exchange.AI — an agent, not a feature
Tell it what you need once, in plain language. It scans live rates and real fee structures across every available provider, reasons about your deadline or goal, and returns one clear recommendation — with its thinking shown, not hidden.
01
AI is the engine
Deep processing of global financial flows that humans simply can't match in real-time.
03
Guardrails, not autopilot
User agency is paramount. AI provides the insight; you provide the final command.
02
Reasoning stays visible
Experience 'Glass Box' AI where every suggested rate or timing choice is backed by a visible logical thread.
04
Deliberately narrow scope
We don't solve everything. We solve foreign exchange with extreme depth and precision.
From a plain-language ask to a monitored, transparent recommendation
User Flow
Tell the agent what you need
Need-based or opportunity-based
Classify intent
Scan & compare providers
Rates, fees, speed, trend
Action, timing & reasoning shown
Recommendation
User confirms & sends
Convert now
Set guardrail & wait
agent monitors, re-triggers recommendation
Threshold or deadline set
Execute & confirm
Visual System
Strategic evolution of my signature aesthetic choices
Exchange.AI uses a dark, neomorphic interface with a near-black base, a single orange accent for primary actions, and that this keeps the agent's reasoning, not the chrome, as the visual focus.
Base
Accent
Positive
Alert
Mobile UI
Six screens, one continuous decision
Reflection
What this project reinforced
The strongest AI product decisions weren't visual — they came directly out of behavioural research. The finding that people trust AI's analysis but not its silent authority is the reason every recommendation in this product shows its reasoning, and why automation only ever runs inside limits the person sets themselves.
It also reinforced something about scope: the brief rewarded going deep on one decision rather than wide across a full app. Exchange.AI does exactly one thing — but tries to do it more thoughtfully than anything currently on the market.